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CMS SUBOFFICES

CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS) SUBOFFICES

CMS OFFICES AND SUBOFFICES
Office of Burden Reduction & Health Informatics 
Our focus is to reduce administrative burden and advance interoperability and national standards. We engage beneficiaries and the medical community to understand their experiences, inform solutions, and infuse a customer-focused mindset throughout CMS.
  • CUSTOMER-FOCUSED RESEARCH GROUP
  • GOVERNANCE AND IMPACT ANALYSIS GROUP
  • HEALTH INFORMATICS AND INTEROPERABILITY GROUP
  • EMERGING INNOVATIONS GROUP
  • NATIONAL STANDARDS GROUP
CMS Offices & Groups
Office of Communications
Oversees all CMS interactions and collaborations with key stakeholders (external advocacy groups, contractors, local and State governments, HHS, the White House, other CMS components, and other Federal entities) related to the Medicare and Medicaid and other Agency programs. Coordinates stakeholder relations, community outreach, and public engagement with the CMS Regional Offices.
  • MEDIA RELATIONS GROUP
  • STRATEGIC MARKETING GROUP: DIV OF CAMPAIGN MANAGEMENT, DIV OF RESEARCH, DIV OF MARKETING
  • CREATIVE SERVICES GROUP: DIV OF CONTENT DEVELOPMENT, DIV OF PRODUCT PLANNING & DISTRIBUTION. DIV OF MULTIMEDIA SERVICES, DIV OF TRAINING, DIV OF INTERNAL AGENCY COMMUNICATIONS
  • WEB AND EMERGING TECHNOLOGIES GROUP: DIV OF WEBSITE OPERATIONS, DIV OF WEB DEVELOPMENT, DIV OF WEB PLANNING AND SUPPORT, DIV OF WEB EXPERIENCE
  • PARTNER RELATIONS GROUP
Office of Legislation
Advances the legislative policy process through analysis, review and development of health care initiatives and issues. Develops the long-range legislative plans for CMS in collaboration with the CMS Centers, Offices, and the Chief Operating Officer (COO).Participates with other CMS components in the development of CMS policy, including implementing regulations and administrative actions. Participates with other CMS components in the development of CMS policy, including implementing regulations and administrative actions.
Manages pro-actively CMS' response in times of heightened congressional oversight of CMS in collaboration with the Centers, Offices, and COO. Manages, coordinates and develops policies for responding to congressional inquiries.
Coordinates activities with the Office of the Assistant Secretary for Legislation (ASL) and serves as the ASL's principal contact point on legislative and congressional relations.
In collaboration with CMS Centers, Offices, and the COO, provides technical assistance, consultation and information services to congressional committees and individual members of Congress on the Medicare, Medicaid, CHIP, and private health insurance programs, new CMS initiatives, and pertinent legislation.
In collaboration with the CMS Centers, Offices, and COO, provides technical, analytical, advisory, and information services to CMS' components, the Department, the White House, OMB, other government agencies, private organizations and the general public on CMS legislation.
Tracks and reports on legislation relating to CMS programs and maintains legislative reference library.
Coordinates CMS' participation in congressional hearings, including preparation of testimony and briefing materials, and covers all other congressional hearings on matters of interest to CMS except Appropriations Committee hearings specifically on the appropriation budget.
Serves as the principle CMS contact and lead for all audits, which includes coordinating all aspects of the audit - writing and clearing responses, leading meetings with auditors, compiling document requests, and communicating with the auditors.
  • CONGRESSIONAL AFFAIRS GROUP
  • MEDICARE PARTS A & B ANALYSIS GROUP
  • HEARINGS & POLICY PRESENTATION GROUP
  • MEDICARE PARTS C & D ANALYSIS GROUP
  • LOW INCOME PROGRAMS ANALYSIS GROUP
  • CONSUMER, INSURANCE, ANALYSIS, & OVERSIGHT GROUP
  • AUDIT MANAGEMENT GROUP
Federal Coordinated Health Care Office
PROGRAM ALIGNMENT GROUP
  • Manages the implementation and operation of the Federal Coordinated Health Care Office mandated in section 2602 of the Affordable Care Act, ensuring more effective integration of benefits under Medicare and Medicaid for individuals eligible for both programs and improving coordination between the Federal Government and States in the delivery of benefits for such individuals.
MODELS, DEMONSTRATIONS AND ANALYSIS GROUP
  • Monitors and reports on annual total expenditures, health outcomes, and access to benefits for all dual eligible individuals, including subsets of the population.
  • Facilitates the testing of various delivery systems, payment, service, and/or technology models to improve care coordination, reduce costs, and improve the beneficiary experience for individuals dually eligible for Medicare and Medicaid.
  • Performs policy and program analysis of Federal and State statutes, policies, rules, and regulations impacting the dual-eligible population.
  • Makes recommendations on eliminating administrative and regulatory barriers between the Medicare and Medicaid programs.
  • Develops tools, resources and educational materials to increase dual eligibles' understanding of and satisfaction with coverage under the Medicare and Medicaid programs.
  • Provides technical assistance to States, health plans, physicians, and other relevant entities of individuals with education and tools necessary for developing integrated programs for dual-eligible beneficiaries.
  • Consults with the Medicare Payment Advisory Commission and the Medicaid and CHIP Payment Advisory Commission with respect to policies relating to the enrollment in and provision of benefits to dual-eligible beneficiaries under Medicare and Medicaid.
  • Studies the provision of drug coverage for new full-benefit dual eligible individuals.
  • Develops policy and program recommendations to eliminate cost-shifting between the Medicare and Medicaid programs and among related health care providers.
  • Develops an annual report containing recommendations for legislation that would improve care coordination and benefits for dual eligible individuals.
OFFICE OF STRATEGIC OPERATIONS AND REGULATORY AFFAIRS
PROGRAM COORDINATION & CORRESPONDENCE GROUP
  • Manages CMS’ decision-making and regulatory process.
OFFICE OF THE ATTORNEY ADVISOR
  • Serves in a neutral broker coordination role which includes: scheduling meetings and briefings for the Administrator and coordinating communications between and among central and regional offices to ensure that emerging issues are identified early, all concerned components are directly and fully involved in policy development/decision making, and that all points of view are presented.
REGULATIONS DEVELOPMENT GROUP
  • Provides leadership, direction, and advocacy, on behalf of top CMS officials in connection with official policy matters for presentation to the Administrator and Principal Deputy Administrator to insure that all points of view and program interests of concern to the Administrator and Principal Deputy Administrator are developed and properly presented for consideration. Reviews policy statements by component Directors and others to anticipate potential problems or inconsistencies with views of the Administrator, Principal Deputy Administrator, and the Administration. Assists in resolving these matters to the satisfaction of CMS and top management.
ISSUANCES, RECORDS & INFORMATION SYSTEMS GROUP
  • Manages meeting requests for or on behalf of the Administrator and Principal Deputy Administrator. Coordinates the preparation of briefing materials for the Administrator, Principal Deputy Administrator, and the Department in advance of the Administrator and Principal Deputy Administrator’s participation in meetings, appointments with major groups, etc. Works with CMS components to assure that appropriate briefing materials are presented to Senior Leadership. Senior officials in CMS and the Department, as well as officials of other Federal agencies, State and local governments, and outside interest groups attend these meetings.
FREEDOM OF INFORMATION GROUP
  • Coordinates the preparation of manuals and other policy instructions to ensure accurate and consistent implementation of CMS’ programs.
  • Manages CMS’ system for developing, clearing and tracking regulations, setting regulation priorities and corresponding work agendas; coordinates the review of regulations received for concurrence from departmental and other government agencies, and develops routine and special reports on CMS’ regulatory activities.
  • Manages the regulations development process to ensure timely decision making by the Administrator and Principal Deputy Administrator on CMS regulations.
  • Provides leadership and management of CMS’ Executive Correspondence system.
  • Operates the CMS-wide correspondence tracking and control system and provides guidance and technical assistance on standards for content of correspondence and memoranda.
  • Manages the CMS-wide clearance system to ensure appropriate involvement from CMS components and serves as a primary focal point for liaison with the Executive Secretariat in the Office of the Secretary.
  • Provides management and administrative support to the Office of the Attorney Advisor and staff.
  • Monitors and coordinates major CMS legislative initiatives such as tracking the status of CMS’ implementation of the Balance Budget Act, Balanced Budget Refinement Act, and the Benefits Improvement and Protection Act provisions.
  • Coordinates and prepares the advance planning reports for the Secretary and the Administrator.
  • Acts as the liaison with the Office of the Secretary for Reports to Congress and maintains a tracking system to monitor status. Also serves as the CMS liaison with the Small Business Administration’s Office of the National Ombudsman.
  • Conducts activities necessary to the receipt, management, response, and reporting requirements of the Department under the Freedom of Information Act (FOIA) regarding all requests received by CMS.
  • Maintains a log of all FOIA requests received by Central Office, refers requests to the appropriate components within headquarters, the Regions or among carriers and intermediaries for the collection of the documents requested. Makes recommendations and prepares replies to requesters, including denials of information as permitted under FOIA, and drafts briefing materials and responses in connection with appeals of denial decisions.
  • Directs the maintaining and amending of CMS-wide records for confidentiality and disclosure to the Privacy Act to include: planning, organizing, initiating and controlling privacy matching assignments.
  • Provides direct services and develops policy, standards, and procedures for CMS' records, management and vital records program for all CMS Central and Regional Offices.
OFFICE OF ACQUISITION AND GRANTS MANAGEMENT
ACQUISITION & GRANTS GROUP: DIV OF SUPPORT CONTRACTS, DIV OF BENEFICIARY SUPPORT CONTRACTS, DIV OF GRANTS MANAGEMENT
  • Serves as the Agency's Head of the Contracting Activity. Plans, organizes, coordinates and manages the activities required to maintain an agency-wide acquisition program.
ACQUISITION SUPPORT GROUP: DIV OF QUALITY CONTRACTS, DIV OF PROGRAM INTEGRITY & FINANCIAL MGMT CONTRACTS, DIV OF QUALITY CONTRACTS SUPPORT
  • Serves as the Agency's Chief Grants Management Official, with responsibility for all CMS discretionary grants.
INFORMATION TECHNOLOGY CONTRACTS GROUP: DIV OF INFORMATION SYSTEMS SUPPORT CONTRACTS, DIV OF DATA CENTER CONTRACTS, DIV OF MEDICARE & MEDICAID IT SUPPORT CONTRACTS
  • Ensures the effective management of the Agency's acquisition and grant resources.
MEDICARE SUPPORT CONTRACTS GROUP: DIV OF FEE-FOR-SERVICE CONTRACTS, DIV OF MEDICARE PROGRAM CONTRACTS, DIV OF MEDICARE & MARKETPLACE CONTRACTS
  • Serves as the lead for developing and overseeing the Agency's acquisition planning efforts.
CUSTOMER RELATIONS GROUP: DIV OF DATA, SYSTEMS & CERTIFICATION, DIV OF FINANCIAL SERVICES, DIV OF POLICY & OPERATIONAL SUPPORT
  • Develops policy and procedures for use by acquisition staff and internal CMS staff necessary to maintain efficient and effective acquisition and grant programs.
  • Advises and assists the Administrator, senior staff, and Agency components on acquisition and grant related issues.
  • Plans, develops, and interprets comprehensive policies, procedures, regulations, and directives for CMS acquisition functions.
  • Represents CMS at departmental acquisition and grant forums and functions, such as the Executive Council on Acquisition and the Executive Council for Grants Administration Policy.
  • Serves as the CMS contact point with HHS and other Federal agencies relative to grant and cooperative agreement policy matters.
  • Coordinates and/or conducts training for contracts and grant personnel, as well as project officers in CMS components.
  • Develops agency-specific procurement guidelines for the utilization of small and disadvantaged business concerns in achieving an equitable percentage of CMS' contracting requirements.
  • Provides cost/price analyses and evaluations required for the review, negotiation, award, administration, and closeout of grants and contracts. Provides support for field audit capability during the pre-award and closeout phases of contract and grant activities.
  • Develops and maintains the OAGM automated procurement management system. Manages procurement information activities (i.e., collecting, reporting, and analyzing procurement data).
OFFICES OF HEARINGS AND INQUIRIES
CUSTOMER ACCESSIBILITY RESOURCE STAFF
  • Serves as the CMS executive agent for developing and directing certain Exchange-based (Marketplace) health insurance eligibility appeals functions and processes in support of statues and regulations, particularly the Patient Protection and Affordable Care Act of 2010 and the Health Care and Education Reconciliation Act of 2010 (together, "the Affordable Care Act" or ACA).
MEDICARE OMBUDSMAN GROUP (MOG): DIV OF MEDICARE INQUIRIES & CUSTOMER SUPPORT, DIV OF MEDICARE DATA ANALYSIS & PROJECT MGMT, DIV OF MEDICARE SYSTEM EXCEPTIONS & INTERFACES
  • Assures regulatory and operational compliance conditions are known, assessed, addressed, assured and corrected where necessary. Coordinates with the Office of General Counsel (OGC) and Center for Consumer Information and Insurance Oversight as appropriate.
Office of Hearings: DIV OF HEARINGS & DECISIONS, DIV OF SYSTEMS & CASE MANAGEMENT
  • Establishes and maintains appropriate mission and operational relationships with partners, stakeholders and significantly interested parties that are constructive to the fulfillment of eligibility appeals responsibilities.
MARKETPLACE APPEALS GROUP: DIV OF TECHNOLOGY & OPERATIONS, DIV OF POLICY, DIV OF HEARINGS
  • Establishes, promotes and supports governing bodies and processes to ensure numerous agencies, entities and components collaborate in areas relevant to appeals interests and deliberate in a fully informed manner.
  • Develops and maintains program standards, strategies, plans, programs, and projects essential to meeting high priority, mission critical program objectives and ensure effective relationships with enterprise partners and stakeholders.
  • Directs activities of subordinate groups in their fulfillment of assigned responsibilities associated with processing, adjudicating and communicating appeals determinations, dispositions, inquiry resolutions, administrative hearings officer rulings, board decisions and other outcomes.
  • Performs senior executive functions including setting and monitoring performance and developmental goals, managing risk, assuring goal attainment, and reporting program conditions to agency leadership.
  • Manages organizational operations and resources in an innovative, efficient and accountable manner.
  • Supports the Medicare Beneficiary Ombudsman and Competitive Acquisition Ombudsman in order to provide assistance to individuals entitled to benefits under Title XVIII, resolve complaints and provide guidance to the Agency to identify and resolve issues. Assesses Medicare program policy and operations and the impact on beneficiaries in order to affect positive change in the manner in which we provide customer service to people with Medicare.
  • Manages and provides oversight to the identification and correction of data discrepancies in Medicare enrollment, direct and third-party billing, Medicare Advantage, and Part D transaction exceptions. Screens complex casework for verification and coordinates disposition.
  • Provides professional staff support to the Provider Reimbursement Review Board (PRRB) and the Medicare Geographic Classified Review Board (MGCRB).
  • Conducts Medicare and Medicaid Hearings on behalf of the Secretary or the Administrator that are not within the jurisdiction of the Departmental Appeals Board, the Social Security Administration's Office of Hearings and Appeals, the PRRB, the MGCRB, or the States.
  • Provides CMS-wide guidance and oversight that promotes and enforces compliance with Section 504 of the Rehabilitation Act of 1973, Title 29, United States Code for external communications and promotes the representation of individuals with disabilities through community outreach and other activities.
  • Provides mechanisms for the provision of communications in alternate formats appropriate to the needs of the qualified external customer or individual with a disability.
OFFICE of STRATEGY, PERFORMANCE & RESULTS (OSPR)
ENTERPRISE STRATEGY GROUP
  • Owns, develops, drives, and enables the CMS enterprise perspective across five core functions—strategic agenda and execution planning; enterprise risk management; data, insights, and reporting; continuous improvement, and project management. Surfaces, prioritizes, designs, and implements critical strategic initiatives which require a cross-component perspective.
ENTERPRISE PORTFOLIO MANAGEMENT GROUP
  • Supports the delivery CMS strategy from development through execution by enabling data-driven decisions at the enterprise level and driving sustainable change at CMS.
  • ENTERPRISE PERFORMANCE and RESULTS GROUP
  • Oversees and is accountable for the development of a Strategic Agenda and Execution Planning function that provides cohesiveness and connectivity between OA and COO strategic plans, including ensuring Objectives and Key Results alignment across the enterprise.
  • Oversees and is accountable for the development of an Enterprise Risk Management function that provides risk analysis, assessment, and mitigation services. Ensuring tight coupling with strategic priorities, this capability will amplify the many component level risk management activities already underway to an enterprise perspective.
  • Oversees and is accountable for the development of a Data, Insights and Reporting function that enables higher data utilization, measurement and dashboard at the enterprise, COO and component levels.
  • Oversees and is accountable for the development of a Continuous Improvement function that delivers process improvements by supporting components to implement lean, value stream mapping, and related methodologies. Serves as the center of excellence for methods and practices, which include agile, human centered design, and intelligent automation.
  • Oversees and is accountable for the creation of an effective Project Management function that provides support from project inception through milestone analysis and impacting reporting.
  • Establishes and manages enterprise-level contract vehicles allowing for scalability of OSPR services and capabilities.
CENTER FOR CLINICAL STANDARDS AND QUALITY
OFFICE OF CLINICIAN ENGAGEMENT:
  • CMS acting Administrator Andy Slavitt announced on Twitter the agency has launched an Office of Clinician Engagement with the goal of helping healthcare professionals address regulatory burdens.
  • The formation of the new office could stem from a provision in the 21st Century Cures Act that directed CMS to establish a strategy for “the reduction of regulatory or administrative burdens.
  • Serves as the focal point for all quality, clinical, medical science issues, survey and certification, and policies for CMS' programs. Provides leadership and coordination for the development and implementation of a cohesive, CMS-wide approach to measuring and promoting quality and leads CMS's priority-setting process for clinical quality improvement. Coordinates quality-related activities with outside organizations. Monitors the quality of Medicare, Medicaid, and the Clinical Laboratory and Improvement Amendments (CLIA). Evaluates the success of interventions.
CLINICAL STANDARDS GROUP: DIV OF CROSS-CUTTING INITIATIVES, DIV OF CONTINUING CARE PROVIDERS, DIV OF ACUTE CARE PROVIDERS
  • Identifies and develops best practices and techniques in quality improvement; implementation of these techniques will be overseen by appropriate components. Collaborates on demonstration projects to test and promote quality measurement and improvement.
COVERAGE AND ANALYSIS GROUP: EVIDENCE DEVELOPMENT DIV, DIV OF POLICY & EVIDENCE REVIEW, DIV OF BUSINESS OPERATIONS, DIV OF POLICY COORDINATION & IMPLEMENTATION
  • Develops, tests evaluate, adopts, and supports performance measurement systems (i.e., quality measures) to evaluate the care provided to CMS beneficiaries except for demonstration projects residing in other components.
INFORMATION SYSTEMS GROUP: SYSTEMS IMPLEMENTATION STAFF, INFORMATION SECURITY STAFF, DIV OF QUALITY SYSTEMS AND OPERATIONS SUPPORT, DIV OF QUALITY SYSTEMS GOVERNANCE, ENGINEERING, & DEVELOPMENT, DIV OF PQRS & ESRD SYSTEMS, DIV OF HOSPITALS, ASC, & QIO SYSTEMS DIV OF QUALITY SYSTEMS FOR ASSESSMENTS & SURVEY, DIV OF ACQUISITIONS & BUDGET
  • Assures that CMS's quality-related activities (survey and certification, technical assistance, beneficiary information, payment policies, and provider/plan incentives) are fully and effectively integrated. Carries out the Health Care Quality Improvement Program for the Medicare, Medicaid, and CLIA programs.
iQUALITY IMPROVEMENT & INNOVATION GROUP: DIV OF COMMUNITY & POPULATION HEALTH, DIV OF BENEFICIARY REVIEWS & CARE MANAGEMENT, DIV OF STRATEGIC INNOVATION, EVALUATION & COMMUNICATION, DIV OF QUALITY IMPROVEMENT INNOVATION MODELS TESTING, DIV OF TRANSFORMING CLINICAL PRACTICES, DIV OF KIDNEY HEALTH
  • Oversees the planning, policy, coordination, and implementation of the survey, certification and enforcement programs for all Medicare and Medicaid providers and suppliers, and for laboratories under the auspices of CLIA.
QUALITY MEASUREMENT & VALUE- BASED INCENTIVES GROUP (QMVIG): DIV OF CHRONIC & POST ACUTE CARE, DIV OF DIGITAL QUALITY MEASUREMENT, DIV OF CLINICIAN QUALITY, DIV OF PROGRAM AND MEASUREMENT SUPPORT, DIV OF PUBLIC REPORTING, DIV OF VALUE-BASED INCENTIVES & QUALITY REPORTING.
  • Serves as CMS's lead for management, oversight, budget, and performance issues relating to the survey and certification program and the related interactions with the States.
QUALITY, SAFETY, & OVERSIGHT GROUP: QUALITY & SAFETY EDUCATION DIV OF CONTINUING & ACUTE CARE PROVIDERS, CONTINUING & ACUTE CARE PROVIDERS, DIV OF CLINICAL LABORATORY IMPROVEMENT & QUALITY, DCLIQ SURVEY, DCLIQ ENFORCEMENT, LOGISTICS, REGULATIONS AND CLEARANCE, STATE OVERSIGHT, DIV OF NURSING HOMES: QUALITY & SAFETY, OVERSIGHT & TRANSPARENCY, QUALITY & SAFETY EDUCATION DIV
  • Leads in the specification and operational refinement of an integrated CMS quality information system, which includes tools for measuring the coordination of care between health care settings; analyzes data supplied by that system to identify opportunities to improve care and assess the success of improvement interventions.
SURVEY & OPERATIONS GROUP: DIV OF SURVEY & ENFORCEMENT, DIV OF EMERGENCY PREPAREDNESS & LIFE
  • Develops requirements of participation for providers and plans in the Medicare, Medicaid, and CLIA programs. Revises requirements based on statutory change and input from other components.
BUSINESS OPERATIONS GROUP: DIV OF ADMINISTRATIVE OPERATIONS, DIV OF BUDGET MANAGEMENT, DIV OF ACQUISITION MANAGEMENT
  • Operates the Quality Improvement Organization and End-Stage Renal Disease Network program in conjunction with Regional Offices, providing policies and procedures, contract design, program coordination, and leadership in selected projects.
  • Identifies, prioritizes, and develops content for clinical and health-related aspects of CMS's Consumer Information Strategy; collaborates with other components to develop comparative providers and plan performance information for consumer choices.
  • Prepares the scientific, clinical, and procedural basis for coverage of new and established technologies and services and provides coverage recommendations to the CMS Administrator. Coordinates activities of CMS's Technology Advisory Committee and maintains liaison with other departmental components regarding the safety and effectiveness of technologies and services; prepares the scientific and clinical basis for, and recommends approaches to, quality-related medical review activities of carriers and payment policies.
  • Identifies new and innovative approaches and tests for improving quality programs and lowering costs.
CENTER FOR CLINICAL STANDARDS AND QUALITY
OFFICE OF CLINICIAN ENGAGEMENT: CMS acting Administrator Andy Slavitt announced on Twitter the agency has launched an Office of Clinician Engagement with the goal of helping healthcare professionals address regulatory burdens.
The formation of the new office could stem from a provision in the 21st Century Cures Act that directed CMS to establish a strategy for “the reduction of regulatory or administrative burdens.
Serves as the focal point for all quality, clinical, medical science issues, survey and certification, and policies for CMS' programs. Provides leadership and coordination for the development and implementation of a cohesive, CMS-wide approach to measuring and promoting quality and leads CMS's priority-setting process for clinical quality improvement. Coordinates quality-related activities with outside organizations. Monitors the quality of Medicare, Medicaid, and the Clinical Laboratory and Improvement Amendments (CLIA). Evaluates the success of interventions.
CLINICAL STANDARDS GROUP: DIV OF CROSS-CUTTING INITIATIVES, DIV OF CONTINUING CARE PROVIDERS, DIV OF ACUTE CARE PROVIDERS
  • Identifies and develops best practices and techniques in quality improvement; implementation of these techniques will be overseen by appropriate components. Collaborates on demonstration projects to test and promote quality measurement and improvement.
COVERAGE AND ANALYSIS GROUP: EVIDENCE DEVELOPMENT DIV, DIV OF POLICY & EVIDENCE REVIEW, DIV OF BUSINESS OPERATIONS, DIV OF POLICY COORDINATION & IMPLEMENTATION
  • Develops, tests evaluate, adopts, and supports performance measurement systems (i.e., quality measures) to evaluate the care provided to CMS beneficiaries except for demonstration projects residing in other components.
INFORMATION SYSTEMS GROUP: SYSTEMS IMPLEMENTATION STAFF, INFORMATION SECURITY STAFF, DIV OF QUALITY SYSTEMS AND OPERATIONS SUPPORT, DIV OF QUALITY SYSTEMS GOVERNANCE, ENGINEERING, & DEVELOPMENT, DIV OF PQRS & ESRD SYSTEMS, DIV OF HOSPITALS, ASC, & QIO SYSTEMS DIV OF QUALITY SYSTEMS FOR ASSESSMENTS & SURVEY, DIV OF ACQUISITIONS & BUDGET
  • Assures that CMS's quality-related activities (survey and certification, technical assistance, beneficiary information, payment policies, and provider/plan incentives) are fully and effectively integrated. Carries out the Health Care Quality Improvement Program for the Medicare, Medicaid, and CLIA programs.
QUALITY IMPROVEMENT & INNOVATION GROUP: DIV OF COMMUNITY & POPULATION HEALTH, DIV OF BENEFICIARY REVIEWS & CARE MANAGEMENT, DIV OF STRATEGIC INNOVATION, EVALUATION & COMMUNICATION, DIV OF QUALITY IMPROVEMENT INNOVATION MODELS TESTING, DIV OF TRANSFORMING CLINICAL PRACTICES, DIV OF KIDNEY HEALTH
  • Oversees the planning, policy, coordination, and implementation of the survey, certification and enforcement programs for all Medicare and Medicaid providers and suppliers, and for laboratories under the auspices of CLIA.
QUALITY MEASUREMENT & VALUE- BASED INCENTIVES GROUP (QMVIG): DIV OF CHRONIC & POST ACUTE CARE, DIV OF DIGITAL QUALITY MEASUREMENT, DIV OF CLINICIAN QUALITY, DIV OF PROGRAM AND MEASUREMENT SUPPORT, DIV OF PUBLIC REPORTING, DIV OF VALUE-BASED INCENTIVES & QUALITY REPORTING.
  • Serves as CMS's lead for management, oversight, budget, and performance issues relating to the survey and certification program and the related interactions with the States.
QUALITY, SAFETY, & OVERSIGHT GROUP: QUALITY & SAFETY EDUCATION DIV OF CONTINUING & ACUTE CARE PROVIDERS, CONTINUING & ACUTE CARE PROVIDERS, DIV OF CLINICAL LABORATORY IMPROVEMENT & QUALITY, DCLIQ SURVEY, DCLIQ ENFORCEMENT, LOGISTICS, REGULATIONS AND CLEARANCE, STATE OVERSIGHT, DIV OF NURSING HOMES: QUALITY & SAFETY, OVERSIGHT & TRANSPARENCY, QUALITY & SAFETY EDUCATION DIV
  • Leads in the specification and operational refinement of an integrated CMS quality information system, which includes tools for measuring the coordination of care between health care settings; analyzes data supplied by that system to identify opportunities to improve care and assess the success of improvement interventions.
SURVEY & OPERATIONS GROUP: DIV OF SURVEY & ENFORCEMENT, DIV OF EMERGENCY PREPAREDNESS & LIFE
  • Develops requirements of participation for providers and plans in the Medicare, Medicaid, and CLIA programs. Revises requirements based on statutory change and input from other components.
BUSINESS OPERATIONS GROUP: DIV OF ADMINISTRATIVE OPERATIONS, DIV OF BUDGET MANAGEMENT, DIV OF ACQUISITION MANAGEMENT
  • Operates the Quality Improvement Organization and End-Stage Renal Disease Network program in conjunction with Regional Offices, providing policies and procedures, contract design, program coordination, and leadership in selected projects.
  • Identifies, prioritizes, and develops content for clinical and health-related aspects of CMS's Consumer Information Strategy; collaborates with other components to develop comparative providers and plan performance information for consumer choices.
  • Prepares the scientific, clinical, and procedural basis for coverage of new and established technologies and services and provides coverage recommendations to the CMS Administrator. Coordinates activities of CMS's Technology Advisory Committee and maintains liaison with other departmental components regarding the safety and effectiveness of technologies and services; prepares the scientific and clinical basis for, and recommends approaches to, quality-related medical review activities of carriers and payment policies.
  • Identifies new and innovative approaches and tests for improving quality programs and lowering costs.
CENTER FOR MEDICARE AND MEDICAID INNOVATIONThe Center for Medicare and Medicaid Innovation, also known as the CMS Innovation Center, develops and tests new healthcare payment and service delivery models. The CMS Innovation Center leverages expertise from across the health care industry, including clinicians, analysts and beneficiary groups, and other federal agencies in the development of new payment and service delivery models. The CMS Innovation Center welcomes input on model ideas and innovations related to health care service delivery and payment but does not, however, fund unsolicited proposals or provide grants for model development.
The CMS Innovation Center solicits and selects model participants through open competition. The CMS Innovation Center follows protocols to ensure fairness and transparency, and provides potential partners opportunities to ask questions regarding expectations.
  • RESEARCH & RAPID CYCLE EVALUATION GROUP: DIV OF HEALTH SYSTEMS RESEARCH, DIV OF PAYMENT & ACCOUNTABILITY RESEARCH, DIV OF SPECIAL POPULATIONS RESEARCH, DIV OF DATA, RESEARCH & ANALYTIC METHODS
  • Policy & Programs Group: DIV OF ALTERNATIVE PAYMENT MODEL INFRASTRUCTURE, DIV OF STAKEHOLDER, DIV OF PORTFOLIO MANAGEMENT & STRATEGY, DIV OF DATA ANALYTICS
  • Learning & Diffusion Group: DIV OF MODEL LEARNING SYSTEMS, DIV OF ANALYSIS AND NETWORKS
  • Business Services Group: DIV OF BUSINESS OPERATIONS & MANAGEMENT, DIV OF CENTRAL CONTRACTS SERVICES, DIV OF TECHNOLOGY SOLUTIONS, DIV OF SYSTEMS SUPPORT, OPERATION, & SECURITY
  • STATE & POPULATION HEALTH GROUP: DIV OF STATE BASED INITIATIVES, DIV OF HEALTH CARE DELIVERY, DIV OF HEALTH INNOVATION, DIV OF POPULATION HEALTH INCENTIVES & INFRASTRUCTURE, DIV OF MULTI-PAYER MODELS
  • PATIENT CARE MODELS GROUP: DIV OF PAYMENT MODELS, DIV OF HEALTH CARE PAYMENT MODELS, DIV OF SPECIALTY PAYMENT MODELS, DIV OF AMBULATORY PAYMENT MODELS, DIV OF ADVANCE PRIMARY CARE
  • SEAMLESS CARE MODELS GROUP: DIV OF FINANCIAL RISK, DIV OF SPECIAL POPULATIONS & PROJECTS, DIV OF SEAMLESS INFRASTRUCTURE, DIV OF HEALTH PLAN INNOVATION, DIV OF DRUG INNOVATION
     
CENTER FOR MEDICARE
Medicare is a government national health insurance program in the United States, begun in 1965 under the Social Security Administration and now administered by the Centers for Medicare and Medicaid Services. It primarily provides health insurance for Americans aged 65 and older, but also for some younger people with disability status as determined by the SSA.
  • HOSPITAL & AMBULATORY POLICY GROUP: DIV OF ACUTE CARE (DAC), DIV OF PRACTITIONER SERVICES (DPS), DIV OF OUTPATIENT CARE, DIV OF AMBULATORY SERVICES
  • Chronic Care Policy Group: DIV OF CHRONIC CARE MANAGEMENT, DIV OF COST REPORTING, DIV OF INSTITUTIONAL POST ACUTE CARE, DIV OF TECHNICAL PAYMENT POLICY, DIV OF HOME HEALTH & HOSPICE
  • Provider Billing Group
  • MEDICARE CONTRACTOR MANAGEMENT GROUP: DIV OF MAC STRATEGY & DEVELOPMENTDIV OF PERFORMANCE ASSESSMENT, DIV OF MAC BUDGET & DATA ANALYSIS, DIV OF MAC SYSTEMS SECURITY & OPERS OVERSIGHT
  • PROVIDER COMMUNICATIONS GROUP
  • PERFORMANCE-BASED PAYMENT POLICY GROUP: DIV OF ACO MGMT & COMPLIANCE, DIV OF ACO FINANCE & DATA ANALYTICS, DIV OF QUALITY AND PRICE TRANSPARENCY
  • TECHNOLOGY, CODING AND PRICING GROUP: DIV OF CODING & DIAGNOSIS RELATED GROUPS, DIV OF DATA ANALYSIS & MARKET BASED PRICING, DIV OF DMEPOS COMPETITIVE BIDDING, DIV OF DMEPOS
  • POLICY, DIV OF NEW TECHNOLOGY
  • MEDICARE DRUG BENEFIT AND C & D DATA GROUP: DIV OF BENEFIT PURCHASING & MONITORINGDIV OF FORMULARLY & BENEFIT OPERATIONS, DIV OF CLINICAL & OPERATIONAL PERFORMANCE, DIV OF CONSUMER ASSESSMENT & PLAN PERFORMANCE, DIV OF PLAN DATA (DPD), DIV OF PART D POLICY (DPDP)
  • MEDICARE DRUG AND HEALTH PLAN CONTRACT ADMINISTRATION GROUP: DIV OF POLICY, ANALYSIS & PLANNING, DIV OF MEDICARE ADVANTAGE OPERATIONS, DIV OF FINANCE AND BENEFITS, DIV OF SURVEILLANCE, COMPLIANCE & MARKETING
  • MEDICARE ENROLLMENT & APPEALS GROUP
  • MEDICARE PLAN PAYMENT GROUP: DIV OF PAYMENT COORD. & OVERSIGHT, DIV OF PAYMENT ANALYSIS & POLICY (DPAP)
  • MEDICARE PARTS C AND D OVERSIGHT AND ENFORCEMENT GROUP: DIV OF COMPLIANCE ENFORCEMENT, DIV OF AUDIT OPERATIONS, DIV OF ANALYSIS, POLICY & STRATEGY
  • MEDICARE DRUG REBATE AND NEGOTIATIONS GROUP: DIV OF CONTRACT SUPPORT, DIV OF MANUFACTURER COMPLIANCE & OVERSIGHT, DIV OF MANUFACTURER DATA & INFLATION REBATE OPERATIONS, DIV OF DATA ASSESSMENT & ANALYTICS, DIV OF REBATE AGREEMENTS & DRUG PRICE NEGOTIATIONS, DIV OF POLICY 
CENTER FOR MEDICAID AND CHIP SERVICES
  • MEDICAID INNOVATION ACCELERATOR PROGRAM STRATEGY & SUPPORT STAFF
  • Serves as CMS's focal point for assistance with formulation, coordination, integration, and implementation of all national program policies and operations relating to Medicaid, the Children's Health Insurance Program (CHIP), and the Basic Health Program (BHP).
  • CHILDREN & ADULTS HEALTH PROGRAMS GROUP: DIV OF STATE COVERAGE PROGRAMS, DIV OF QUALITY & HEALTH OUTCOMES, DIV OF MEDICAID ELIGIBILITY POLICY, DIV OF ENROLLMENT POLICY & OPERATIONS, DIV OF TRIBAL AFFAIRS
  • In partnership with States, assists State agencies in successfully carrying out their responsibilities for effective program administration and beneficiary protection, and, as necessary, supports States in correcting problems and improving the quality of their operations.
  • MEDICAID BENEFITS and HEALTH PROGRAMS GROUP: DIV OF BENEFITS & COVERAGE (DBC), DIV OF LONG TERM SERVICES & SUPPORTS, DIV OF COMMUNITY SYSTEMS TRANSFORMATION, DIV OF PHARMACY, DIV OF HEALTH HOMES, PACE & COB/TPL
  • Identifies and proposes modifications to Medicaid, CHIP, and BHP program measures, regulations, laws, and policies to reflect changes or trends in the health care industry, program objectives, and the needs of Medicaid, CHIP, and BHP beneficiaries. Collaborates with the Office of Legislation on the development and advancement of new legislative initiatives and improvements.
  • DATA & SYSTEMS GROUP: DIV OF STATE SYSTEMS, DIV OF INFORMATION SYSTEMS, DIV OF BUSINESS ESSENTIAL SYSTEMS, DIV OF BUSINESS & DATA ANALYSIS, DIV OF HITECH & MMIS
  • Serves as CMS's lead for management, oversight, budget, and performance issues relating to Medicaid, CHIP, BHP, and the related interactions with States and the stakeholder community.
  • FINANCIAL MANAGEMENT GROUP: DIV OF FINANCIAL OPERATIONS, DIV OF FINANCIAL POLICY, DIV OF FINANCIAL POLICY, DIV OF REIMBURSEMENT REVIEW, DIV OF REIMBURSEMENT POLICY
  • Coordinates with the Center for Program Integrity on the identification of program vulnerabilities and implementation of strategies to eliminate fraud, waste, and abuse. Leads and supports all CMS interactions and collaboration relating to Medicaid, CHIP, and BHP with States and local governments, territories, Indian Tribes, and tribal healthcare providers, key stakeholders (e.g., consumer and policy organizations and the health care provider community) and other Federal government entities. Facilities communication and disseminates policy and operational guidance and materials to all stakeholders and works to understand and consider their perspectives, support their efforts, and to develop best practices for beneficiaries across the country and throughout the health care system.
  • OPERATIONS SERVICES GROUP: DIV OF BUDGET & ACQUISITIONS, DIV OF OPERATIONS & EXECUTIVE SUPPORT, DIV OF HUMAN CAPITAL, DIV OF COMMUNICATIONS & OUTREACH 
  • Develops and implements a comprehensive strategic plan, objectives, and measures to carry out CMS's Medicaid, CHIP, and BHP mission and goals and positions the organization to meet future challenges with Medicaid, CHIP, and BHP.
  • STATE DEMONSTRATIONS GROUP: DIV OF ELIGIBILITY & COVERAGE DEMONSTRATIONS, DIV OF SYSTEM REFORM DEMONSTRATIONS, DIV OF DEMONSTRATION MONITORING & EVALUATION
  • MEDICAID & CHIP OPERATIONS GROUP: DIV OF PROGRAM OPERATIONS, DIV OF HCBS OPERATIONS & OVERSIGHT
  • Managed Care Group: Div of Managed Care Policy, Div of Managed Care Ops
     
CENTER FOR PROGRAM INTEGRITY
PROVIDER ENROLLMENT & OVERSIGHT GROUP: DIV OF ENROLLMENT SYSTEMS, DIV OF ENFORCEMENT ACTIONS, DIV OF ENROLLMENT POLICY & OPERATIONS, DIV OF PROVIDER ENROLLMENT APPEALS, DIV OF QUALITY AND COMPLIANCE
  • Serves as CMS' focal point for all national and State-wide Medicare and Medicaid programs and CHIP integrity fraud and abuse issues.
DATA ANALYTICS AND SYSTEMS GROUP: DIV OF INVESTIGATIVE SYSTEMS MANAGEMENT, DIV OF MODELING & ANALYTICS, DIV OF OUTCOMES MEASUREMENT, DIV OF PROVIDER SYSTEMS MANAGEMENT, DIV OF TRANSPARENCY PROJECTS, DIV OF INVESTIGATIVE & BUSINESS ANALYTICS
  • Promotes the integrity of the Medicare and Medicaid programs and CHIP through provider/contractor audits and policy reviews, identification and monitoring of program vulnerabilities, and providing support and assistance to States. Recommends modifications to programs and operations as necessary and works with CMS Centers, Offices, and the Chief Operating Officer (COO) to affect changes as appropriate. Collaborates with the Office of Legislation on the development and advancement of new legislative initiatives and improvements to deter, reduce, and eliminate fraud, waste and abuse.
FRAUD INVESTIGATIONS GROUP: DIV OF PROVIDER INVESTIGATIONS, DIV OF INVESTIGATIVE SUPPORT, DIV OF FRAUD PREVENTION PARTNERSHIPS, DIV OF FIELD OPERATIONS
  • Oversees all CMS interactions and collaboration with key stakeholders relating to program integrity (i.e., U.S. Department of Justice, DHHS Office of Inspector General, State law enforcement agencies, other Federal entities, CMS components) for the purposes of detecting, deterring, monitoring and combating fraud and abuse, as well as taking action against those that commit or participate in fraudulent or other unlawful activities.
CONTRACT MANAGEMENT GROUP (CMG): DIV OF INVESTIGATIONS & AUDIT CONTRACTS, DIV OF PROGRAM INTEGRITY SUPPORT CONTRACTS, DIV OF ACQUISITION & BUDGET PLANNING
  • In collaboration with other CMS Centers, Offices, and the COO, develops and implements a comprehensive strategic plan, objectives and measures to carry out CMS' Medicare, Medicaid and CHIP program integrity mission and goals, and ensure program vulnerabilities are identified and resolved.
AUDITS AND VULNERABILITIES GROUP (AVG): DIV OF VULNERABILITY, INNOVATION & STRATEGY (DVIS), DIV OF STATE PARTNERSHIP (DSP), DIV OF PRESCRIPTION DRUG AUDITS, DIV OF STATE AND PLAN PROGRAM INTEGRITY, DIV OF MEDICARE ADVANTAGE AUDITS
Provider Compliance Group: DIV OF MEDICAL REVIEW, DIV OF RECOVERY AUDIT OPERATIONS, DIV OF COMPLIANCE PROJECTS & DEMONSTRATIONS, DIV OF PAYMENT METHODS & STRATEGIES, DIV OF STAKEHOLDER ENGAGEMENT & OUTREACH
CENTER FOR CONSUMER INFORMATION AND INSURANCE OVERSIGHTThe Center for Consumer Information and Insurance Oversight (CCIIO) is charged with helping implement many reforms of the Affordable Care Act, the historic health reform bill that was signed into law March 23, 2010. CCIIO oversees the implementation of the provisions related to private health insurance. In particular, CCIIO is working with states to establish new Health Insurance Marketplaces. CCIIO works closely with state regulators, consumers, and other stakeholders to ensure the Affordable Care Act.
CONSUMER SUPPORT GROUP (CSG): OFFICE OF POLICY, DATA ANALYSIS AND COMMUNICATION, CONSUMER SUPPORT GROUP (CSG), OVERSIGHT GROUP, PAYMENT POLICY AND FINANCIAL MANAGEMENT GROUP, STATE MARKETPLACE AND INSURANCE PROGRAMS GROUP, MARKETPLACE ELIGIBILITY & ENROLLMENT GROUP, MARKETPLACE PLAN MANAGEMENT GROUP, MARKETPLACE INNOVATION AND TECHNOLOGY GROUP, BUSINESS OPERATIONS GROUP, DIV OF CONSUMER PROTECTION POLICY, DIV OF CONSUMER SERVICES (DCS), DIV OF CONSUMER ADVOCACY AND ASSISTER SUPPORTER (DCAAS), DIV OF ASSISTER PROGRAMS DAP, DIV OF INDEPENDENT DISPUTE RESOLUTION
OVERSIGHT GROUP: DIV. REGULATION AND POLICY, DIV. OF PLAN AND ISSUER ENFORCEMENET, DIV. OF PLAN AND ISSUER COMPLIANCE, DIV. OF DATA AND ANALYTICS, DIV. OF PROVIDER COMPLIANCE AND ENFORCEMENT
PAYMENT POLICY AND FINANCIAL MANAGEMENT GROUP: DIV OF POLICY AND ANALYSIS, DIV OF FINANCIAL TRANSFERS & OPERATIONS, DIV OF RISK ADJUSTMENT OPERATIONS, DIV OF EDGE AND REINSURANCE OPERATION, DIV OF ENROLLMENT PAYMENT DATA, DIV PROGRAM MANAGEMENT (DPM)
STATE MARKETPLACE AND INSURANCE PROGRAMS GROUP: DIV OF STATE TECHNICAL ASSISTANCE, DIV OF STATE OPERATIONS, DIV OF ISSUER AND STATE ENGAGEMENT
MARKETPLACE ELIGIBILITY & ENROLLMENT GROUP
MARKETPLACE PLAN MANAGEMENT GROUP: DIV OF ISSUER MANAGEMENT AND OPERATIONS, DIV OF PLAN ANALYTICS AND REVIEW, DIV OF COMPLIANCE, OVERSIGHT AND MONITORING, DIV OF STRATEGIC STAKEHOLDER ENGAGEMENT AND OPERATIONS, DIV OF BENEFIT AND MARKETPLACE ANALYSIS AND POLICY
MARKETPLACE INNOVATION AND TECHNOLOGY GROUP: DIV OF MARKETPLACE IT OPERATIONS, DIV OF MARKETPLACE IT DEVELOPMENT, DIV OF HUB, DATA, & STATE SUPPORT, DIV OF PROGRAM, CONTRACT, AND BUDGET MANAGEMENT, DIV OF INSURANCE OVERSIGHT AND TRANSPARENCY APPLICATIONS
Business Operations Group: DIV OF BUDGET, ACQUISITION, AND EXECUTIVE SUPPORT, DIV OF HUMAN CAPITAL AND WORKFORCE PLANNING
FEDERAL COORDINATED HEALTH CARE OFFICE
PROGRAM ALIGNMENT GROUP
  • Manages the implementation and operation of the Federal Coordinated Health Care Office mandated in section 2602 of the Affordable Care Act, ensuring more effective integration of benefits under Medicare and Medicaid for individuals eligible for both programs and improving coordination between the Federal Government and States in the delivery of benefits for such individuals.
MODELS, DEMONSTRATIONS AND ANALYSIS GROUP
  • Monitors and reports on annual total expenditures, health outcomes, and access to benefits for all dual eligible individuals, including subsets of the population.
  • Facilitates the testing of various delivery systems, payment, service, and/or technology models to improve care coordination, reduce costs, and improve the beneficiary experience for individuals dually eligible for Medicare and Medicaid.
  • Performs policy and program analysis of Federal and State statutes, policies, rules, and regulations impacting the dual-eligible population.
  • Makes recommendations on eliminating administrative and regulatory barriers between the Medicare and Medicaid programs.
  • Develops tools, resources and educational materials to increase dual eligibles' understanding of and satisfaction with coverage under the Medicare and Medicaid programs.
  • Provides technical assistance to States, health plans, physicians, and other relevant entities of individuals with education and tools necessary for developing integrated programs for dual-eligible beneficiaries.
  • Consults with the Medicare Payment Advisory Commission and the Medicaid and CHIP Payment Advisory Commission with respect to policies relating to the enrollment in and provision of benefits to dual-eligible beneficiaries under Medicare and Medicaid.
  • Studies the provision of drug coverage for new full-benefit dual eligible individuals.
  • Develops policy and program recommendations to eliminate cost-shifting between the Medicare and Medicaid programs and among related health care providers.
  • Develops an annual report containing recommendations for legislation that would improve care coordination and benefits for dual eligible individuals.
Office of Enterprise Data & Analytics
POLICY AND DATA ANALYTICS GROUP
  • Office Director serves as Chief Data Officer for CMS, responsible for the establishment and implementation of the policies, practices and standards that make CMS data available internally to drive health care reform.
DATA AND ANALYTICS STRATEGY GROUP
  • Develops and continually updates information product development and data sharing strategies for CMS, soliciting feedback from user communities and coordinating with appropriate CMS components as necessary.
SURVEY MANAGEMENT AND ANALYTICS GROUP
  • Establishes an enterprise data governance framework to ensure consistency in established policies and procedures regarding data collection, management, utilization and dissemination of CMS data, promoting maximum access to data for internal and external users while maintaining privacy and security.
INFORMATION PRODUCTS AND ANALYTICS GROUP
  • Develops and implements a data services strategy to maximize use of data on all CMS programs for external and internal users, including issue papers, chart books, dashboards, interactive reports, data enclave services, limited data sets, public use files, and research identifiable files.
RESEARCH DATA DEVELOPMENT GROUP
  • Serves as the agency point of contact for external research data requests, manages the Research and Data Assistance Center, the Chronic Condition Warehouse, the Research Data Distribution Center, and the CMS Research Data Enclave.
DATA AND INFORMATION DISSEMINATION GROUP
  • Conducts the Medicare Current Beneficiary Survey.
  • Conducts timely research and analysis on Medicare, Medicaid, and Marketplace program data to identify geographic and other drivers of variation in cost, utilization and quality. Develops program insights and solutions based on these results to reduce spending and increase quality.
  • Provides ongoing support and development of CMS and HHS data transparency initiatives including the HHS Health Data Initiative, the Health Indicators Warehouse, and HealthData.gov.
  • Represents CMS’ interests in statistical and data related policy forums, such as the Departmental Data Council, the HHS Health Data Initiative and maintains a knowledge base of data collection activities in the Government and the private sector, in order to avoid duplication and reveal opportunities for collaboration.
  • Establishes and monitors policies related to charging for data products and services.
  • Identifies and carries out projects to enhance Medicare beneficiaries’ use of their own data.
  • Provides executive support to CMS Data Governance Board.
CMS Research
As a pioneer in automated data collection for the market research industry, we provide premium services to those that don't have the internal ability. Working with many full service companies, consultants and end users we provide a convenient, cost effective way to collect data. We can do inbound or outbound, messages as well as data collection, English and foreign languages, domestic and international, and most importantly, a convenient option for the respondent to take the survey with Mobile, Online, or IVR.
Center for Clinical Standards & Quality 
Center for Consumer Information & Insurance Oversight
Center for Medicare & Medicaid Innovation
Center for Program Integrity
Office of Minority Health
Office of the Administrator
Chief Operating Officer
Office of Equal Opportunity & Civil Rights
Office of Financial Management
Office of Human Capital
Office of Information Technology
Office of Program Operations and Local Engagement Seattle Regional
Office of Program Operations & Local Engagement
Office of Security, Facility & Logistics Operations
Office of the Actuary
Chief Operating Officer & Deputy Chief Operating Officer
Chief of Staff
Office of the Administrator
Center for Medicare 
Deputy Chief Operating Officer
Digital Service at CMS
​Emergency Preparedness & Response Operations
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